Opportunities

Join Our Team
Reading Rock is always looking for passionate people to join our team.  For questions regarding employment opportunities, please contact our Human Resources department at 800.482.6466.

  • CUSTOMER SERVICE MANAGER

    The manager of customer service is an important position at Reading Rock that is critical to overall company reputation and value.  The ability to work on cross functional teams and multitask during ever-changing daily routines are key Performance indicators.

    Responsibilities, but not limited to:
    • Team Leadership:  Lead by example and implement continuous improvement initiatives for team members of various departments both in personal and professional development.
    • Industry Awareness:  Stay abreast of the ever-changing construction industry, product developments, and market shifts to help properly position for sustained growth.
    • Customer Experience:  with internal and external partners, define the industry’s best customer experience and ensure compliance at all times. 
    • Business Intelligence:  Be a subject matter expert in RR software platforms, including but not limited to Sales Force and M2M.  Assist with the creation and management of new technology tools that improve speed and accuracy of information inside and outside the organization.
    • Conflict Management:  Professionally address and resolve matters affiliated with all key internal and external stakeholders for prompt and equitable solutions.
    • Ensure proper staffing between all locations to manage peak workflow challenges, including all regional RDC locations.
    • Manage project management team for key account relationships (large production builders) and order processing including but not limited to PO accuracy, scheduling, shipment, invoicing and VPO processes.
    • Budget Achievement:  Direct people, products, and processes within budget expectations by way of financial report reviews and team member metrics.
    • Ensure all CS department members are crossed trained between product divisions to adequately process orders within protocol.  This would also include various levels of understanding in the installation of those products.
    • Policy:  Develop and enforce written policies in accordance with the success factors of each business unit.
    • Operational Excellence:  Document, identify, and clearly communicate existing and new Best Management Practices related to the position.
    • Other position-related duties as needed & assigned.

    Requirements and Qualifications:
    • Organization Management and Leadership: Required.
    • Construction Industry: Minimum of five (5) years preferred.
    • Education: Business college degree from an accredited program preferred.
    • Customer Service experience in a leadership role.
    • Technology: ERP and Microsoft Office required.  CRM preferred.
    • Human Resources: people skills including performance management.

    Key Competencies:
    • Proactive, team-based philosophy toward client satisfaction.
    • Highly organized with effective time management skills.
    • High business acumen with excellent, oral, nonverbal, and written skills.
    • Critical and lean thinking and the entire supply chain.
    • Negotiating and Influencing at all levels of the enterprise.
    • Root Cause and Corrective Action methodologies.
    • Valid driver’s license and good driving record.
    • Ability to lift 50 lbs.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • CUSTOMER SERVICE REPRESENTATIVE

    Description:
    As a Customer Service Representative here at Reading Rock, you will have the opportunity to create a solution-driven, positive experience that creates long-term value for our customers. Your focus will be on the customer’s needs by providing product solutions utilizing appropriate resources while embracing continuing learning and improvement opportunities. You will perform a variety of customer support duties while proactively seeking creative solutions that are specific to customer needs. You will be empowered and encouraged to evaluate, identify and implement ideas to improve the efficiency, effectiveness and organization of the customer experience.

    Skills Required and Developed:
    • Act as the face of Reading Rock, welcome customers, create a positive brand experience, drive increased traffic, and elevate the utilization of the selection center.
    • Guide customers through the selection process from beginning to end through education, visual displays and experiences.
    • Creatively design customer experiences and offer solutions and recommendations based on understanding their wants and needs to find the best product(s) for their home and lifestyle.
    • Provide assistance with presenting product, literature, and samples. Seek continuous improvement of processes and procedures to make the selection center more functional for customers and sales associates.
    • Utilize communication strategies to partner with customers and understand the root cause of issues and investigate options for resolution.
    • Build relationships with both internal and external customers.
    • Provide support to team members, brainstorm new ways to improve processes and generate ideas for continuous improvement.
    • Answer phone calls from customers that could be technical in nature requiring product knowledge and use of available resources while managing consumer expectations. Assist consumers with installation questions, quality, parts availability and pricing, codes, and troubleshooting issues when needed.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • FIREPLACE INSTALLER

    Responsibilities
    · Maintain company vehicle and other related tooling
    · Safe operation of power tools
    · Install products in new construction sites and retail homes to manufacturers’ specifications and building codes
    · Interact and communicate with customers and homeowners during installation and/or service
    · Load and unload truck
    · Frame walls for fireplace installation, when applicable
    · Measure and install sheet metal chase cap
    · Install pipe, wood and metal
    · Adhere to company safety policies

    Requirements:
    The ideal candidate will be self-motivated and quality-driven with the following skill set:
    · Demonstrated commitment to superior internal and external customer service
    · Good communication skills in English
    · Ability to safely and properly operate power tools (i.e., power saws, drills, gas/electric meters)
    · Valid driver’s license
    · Good driving record
    · Forklift license or the ability to obtain forklift license preferred
    · Ability to safely and properly lift up to 60 pounds regularly
    · Ability to climb ladders, bend frequently
    · High school graduate or equivalent

    Preferred skills, but not required:
    · Basic electrical knowledge
    · Experience in framing
    · Experience with sheet metal and wood
    · Experience using measuring tape, cutting, installing wood, metal
    · Experience running pipe

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • FORKLIFT OPERATOR

    Description
    FORKLIFT OPERATOR responsible for loading product in a safe, accurate, and timely manner, assuring on-time and accurate customer deliveries.

    Responsibilities
    • Operate powered lift truck
    • Pull and load orders from loading list timely timely and accurately
    • Interact with customers in a professional, courteous and helpful manner
    • Identify and report mislabeled, poor quality and damaged product
    • Follow safety work practices

    Requirements
    The ideal candidate will be self-motivated, and quality-driven with the following skill set:
    • Forklift certification, or the ability to obtain certification
    • Ability to properly lift up to 75 lbs. repeatedly
    • Follow written and oral instructions
    • Ability to sit for long periods of time in a forklift
    • Work in outdoor environment in varying temperatures
    • Work well with others as part of a team
    • Basic math skills
    • High school diploma or equivalent

    To Apply: Applications accepted until position is filled. Email a resume, cover letter and any letters of recommendation to careers@readingrock.com, or fax to 513-326-2977.