Opportunities

Join Our Team
Reading Rock is always looking for passionate people to join our team.  For questions regarding employment opportunities, please contact our Human Resources department at 800.482.6466.

  • HUMAN RESOURCE MANAGER (bi-lingual preferred)

    PURPOSE OF POSITION:  Provide HR services for employee relations, strategy development, and implementation of organizational initiatives. Serve as an integral business partner providing a broad spectrum of human resource support and leadership.

    Responsibilities, but not limited to:
    Employee Relations
    Bilingual (Spanish) preferred
    Partner with and serve as a resource to employees and management to promote and maintain positive employee relations.
    Proactively identify, manage and facilitate the equitable resolution of job-related complaints and concerns. Point of contact for staff, ensuring all inquiries and matters are handled promptly.
    Resolve complaints, counseling employees on the interpretation of policies and procedures.
    Effectively manage and participate in the human resources functions including facilitation of hiring/recruiting process, training programs, regularly scheduled assessments and the onboarding and offboarding process.
    Manage and maintain the employee benefit programs and recommend improvements to the President and Leadership Team, Process and maintain benefit enrollments, claims information, employee updates, 401k Plan, etc.
    Drive HR standardization, processes, and efficiencies through platform leverage.
    Ensure managers execute appropriate HR practices, processes, tools, and systems.
    Partner with and provide counsel to business leaders regarding their behaviors, skills, competencies, including individual and team development, business-decision-making, problem-solving, and general leadership practices.
    Facilitate management’s development of their team (e.g., individual development plans, performance management, corrective counseling, succession and talent management, and pay-for-performance).
    Ensure Company compliance with laws and regulations.
    Manage all claims or grievances (i.e. Affirmative Action, EEOC, Harassment, UI, WC, etc.).

    Strategic Alignment and Goal Development:
    Create development and training plans in support of HR-related goals that will meet department needs, address weaknesses, capitalize on strengths, and take advantage of opportunities.
    Work with leadership to interpret results and progress of HR related goals.
    Formulate credible, effective, long-range strategies to attain organizational objectives.
    Understand future trends, as well as potential threats or opportunities such as labor markets, new legislation, wage movement, etc.

    Organizational Development and Support:
    Manage Performance Management Program.
    Collaborate with managers to improve and sustain employee development.
    Implement Employee Engagement surveys, communication plans and action plans.
    Accurately identify and initiate/ cultivate relationships with key stakeholders and decision makers who have the ability to provide needed resources, information, or expertise.

    Strategic Human Capital Management:
    Workforce Planning and Talent Management - assess all aspects of employment needs to achieve business goals (staffing, experience, knowledge and skill development, and succession planning).
    Identify resources to assist clients in meeting strategic Human Capital goals related to retention, development, succession, and talent and performance management.
    Engage leadership teams to ensure operation plans and practices align with strategic plan and departmental goals.
    Our new team member must believe in and exemplify passion and commitment to the company, its mission, core values, and our 4P pyramid (people, products, process and profitability). The ideal candidate will feel the need to meet and exceed goals and has a winning attitude. We are looking for someone with the desire for professional growth opportunities and one who can bring an energetic attitude.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to careers@readingrock.com or 513-326-2977.

  • MACHINE OPERATOR

    Overview
    Operate plant machinery (Besser) as directed while adhering to all rules and regulations mandated by safety policies and procedures to produce a superior product.

    Essential Duties and Responsibilities:
    • Read job specifications to determine machine adjustments and material requirements
    • Set stops or guides to specific lengths as indicated by scale, rule, or templates
    • Observe machine operation to detect product defects or machine malfunction
    • Review product for inconsistencies or abnormal appearance assuring product meets ASTM quality requirements
    • Perform routine machine maintenance
    • Assist other operators to set up machines and any other necessary tasks to adhere to deadlines and completion of product
    • Make sure all housekeeping is maintained in a clear and orderly fashion in assigned area
    • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed 

    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

    Requirements / Education / Experience:
    • High school diploma/equivalent required
    • Related experience in industrial machine operation or demonstrated mechanical aptitude preferred
    • Equivalent combination of education and experience will be considered
    • Previous experience operating Tiger Concrete Products Machine or equivalent preferred
    • 5+yrs welding experience preferred
    • Electrical experience working with PLCs is highly preferred
    • Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals
    • Ability to apply common sense to carry out instructions furnished in written, oral or diagram form
    • Ability to read and interpret machine drawings and electrical diagrams
    • Ability to be a self-starter and can work independently; expresses potential for leadership capability
    • Ability to add, subtract, multiply, and divide, in all units of measure, using whole numbers, common fractions, and decimals
    • Ability to deal with problems involving several concrete variables in standardized situations
    • Maintain a high level of accuracy and attention to detail in all aspects of work assignments
    • Exceptional mechanical aptitude
    • Ability to function in a workshop using, drill presses, bench grinders, and band saws
    • Ability to work with all power and hand tools
    • Exceptional mechanical and electrical troubleshooting skills
    • Bilingual in English and Spanish preferred

    Physical Requirements:
    • Employee will be required to frequently stand on their feet for extended periods of time
    • Employee will be exposed to varying environmental seasonal conditions
    • Must have the ability to lift and/or move up to 50 lbs.
    • Able to work a flexible schedule
    • Capable of operating a forklift and front-end loader

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • CUSTOMER SERVICE MANAGER

    The Manager of Customer Service is an important position at Reading Rock that is critical to overall company reputation and value.  The ability to work on cross functional teams and multitask during ever-changing daily routines are key performance indicators.

    Responsibilities, but not limited to:
    • Team Leadership:  Lead by example and implement continuous improvement initiatives for team members of various departments both in personal and professional development.
    • Industry Awareness:  Stay abreast of the ever-changing construction industry, product developments, and market shifts to help properly position for sustained growth.
    • Customer Experience:  with internal and external partners, define the industry’s best customer experience and ensure compliance at all times. 
    • Business Intelligence:  Be a subject matter expert in RR software platforms, including but not limited to Sales Force and M2M.  Assist with the creation and management of new technology tools that improve speed and accuracy of information inside and outside the organization.
    • Conflict Management:  Professionally address and resolve matters affiliated with all key internal and external stakeholders for prompt and equitable solutions.
    • Ensure proper staffing between all locations to manage peak workflow challenges, including all regional RDC locations.
    • Manage project management team for key account relationships (large production builders) and order processing including but not limited to PO accuracy, scheduling, shipment, invoicing and VPO processes.
    • Budget Achievement:  Direct people, products, and processes within budget expectations by way of financial report reviews and team member metrics.
    • Ensure all CS department members are crossed trained between product divisions to adequately process orders within protocol.  This would also include various levels of understanding in the installation of those products.
    • Policy:  Develop and enforce written policies in accordance with the success factors of each business unit.
    • Operational Excellence:  Document, identify, and clearly communicate existing and new Best Management Practices related to the position.
    • Other position-related duties as needed & assigned.

    Requirements and Qualifications:
    • Organization Management and Leadership: Required.
    • Construction Industry: Minimum of five (5) years preferred.
    • Education: Business college degree from an accredited program preferred.
    • Customer Service experience in a leadership role.
    • Technology: ERP and Microsoft Office required.  CRM preferred.
    • Human Resources: people skills including performance management.

    Key Competencies:
    • Proactive, team-based philosophy toward client satisfaction.
    • Highly organized with effective time management skills.
    • High business acumen with excellent, oral, nonverbal, and written skills.
    • Critical and lean thinking and the entire supply chain.
    • Negotiating and Influencing at all levels of the enterprise.
    • Root Cause and Corrective Action methodologies.
    • Valid driver’s license and good driving record.
    • Ability to lift 50 lbs.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • PROJECT MANAGER

    The Project Manager is responsible for all aspects of RockCast Projects.  Proactively managing the project process; interfacing with customers both internal and external.

    Duties and Responsibilities, but not limited to:
    • Comply with all company policies, procedures, performance standards in the operations department.
    • Accurately and promptly manage project data in RockCast ERP systems and maintain thorough tracking systems and accurate project files.
    • Primary point of contact for all project related communication needs.  This includes communication with sales staff, engineering, estimating, manufacturing, logistics, and accounting.
    • Facilitate and manage drawing requests, RFI’s, and detailed information with Technical Services, and proactively manage the drawing approval process.
    • Responsible for reviewing sales orders to ensure accuracy with pricing, scope of supply, as well as verification of customer purchase orders.
    • Aggressively identify aging inventory and close the loop on all outstanding orders.
    • Utilize opportunities to continuously gain market share for the division through efficient sample processing and customer service excellence.
    • Manage all relevant internal documentation including credits, billing changes, freight bills, etc., according to RockCast procedures; assist with expediting receivables and minimize expense costs associated with collections

    Requirements and Qualifications:
    The ideal candidate will be self-motivated, and quality-driven with the following skill set:
    • Computer skills including Word, Excel, MS Project or other project scheduling software
    • ERP Experience
    • Attention to detail and ability to handle multiple demands concurrently
    • Ability to read and understand architectural plan sets
    • Good communication skills written and verbal
    • Minimum of a 2-year degree or equivalent work experience in related field
    • Prior Project Management experience

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • CUSTOMER SERVICE REPRESENTATIVE

    Description:
    As a Customer Service Representative here at Reading Rock, you will have the opportunity to create a solution-driven, positive experience that creates long-term value for our customers. Your focus will be on the customer’s needs by providing product solutions utilizing appropriate resources while embracing continuing learning and improvement opportunities. You will perform a variety of customer support duties while proactively seeking creative solutions that are specific to customer needs. You will be empowered and encouraged to evaluate, identify and implement ideas to improve the efficiency, effectiveness and organization of the customer experience.

    Skills Required and Developed:
    • Act as the face of Reading Rock, welcome customers, create a positive brand experience, drive increased traffic, and elevate the utilization of the selection center.
    • Guide customers through the selection process from beginning to end through education, visual displays and experiences.
    • Creatively design customer experiences and offer solutions and recommendations based on understanding their wants and needs to find the best product(s) for their home and lifestyle.
    • Provide assistance with presenting product, literature, and samples. Seek continuous improvement of processes and procedures to make the selection center more functional for customers and sales associates.
    • Utilize communication strategies to partner with customers and understand the root cause of issues and investigate options for resolution.
    • Build relationships with both internal and external customers.
    • Provide support to team members, brainstorm new ways to improve processes and generate ideas for continuous improvement.
    • Answer phone calls from customers that could be technical in nature requiring product knowledge and use of available resources while managing consumer expectations. Assist consumers with installation questions, quality, parts availability and pricing, codes, and troubleshooting issues when needed.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • FIREPLACE INSTALLER

    Responsibilities
    · Maintain company vehicle and other related tooling
    · Safe operation of power tools
    · Install products in new construction sites and retail homes to manufacturers’ specifications and building codes
    · Interact and communicate with customers and homeowners during installation and/or service
    · Load and unload truck
    · Frame walls for fireplace installation, when applicable
    · Measure and install sheet metal chase cap
    · Install pipe, wood and metal
    · Adhere to company safety policies

    Requirements:
    The ideal candidate will be self-motivated and quality-driven with the following skill set:
    · Demonstrated commitment to superior internal and external customer service
    · Good communication skills in English
    · Ability to safely and properly operate power tools (i.e., power saws, drills, gas/electric meters)
    · Valid driver’s license
    · Good driving record
    · Forklift license or the ability to obtain forklift license preferred
    · Ability to safely and properly lift up to 60 pounds regularly
    · Ability to climb ladders, bend frequently
    · High school graduate or equivalent

    Preferred skills, but not required:
    · Basic electrical knowledge
    · Experience in framing
    · Experience with sheet metal and wood
    · Experience using measuring tape, cutting, installing wood, metal
    · Experience running pipe

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.