Opportunities

Join Our Team
Reading Rock is always looking for passionate people to join our team.  For questions regarding employment opportunities, please contact Traci Keith at 800.482.6466.

  • MACHINE OPERATOR TRAINEE

    Job Duties and Responsibilities
    · Operate and maintain the machine
    · Complete daily paperwork
    · Clean and maintain work area (5S)
    · Operate forklift, Bobcat and/or front end loader as needed
    · Assist other areas where trained, as needed
    · Assist machine operators with repairs
    · Supervise other associates to ensure product meets standards
    · Ability to use mechanical tools
    · Ability to learn programming and set up of machine

    Requirements
    · High school diploma or equivalent
    · Mechanical and electrical experience preferred
    · Above average math skills
    · Above average ability to read, write, and communicate in English
    · Forklift certification
    · Loader certification
    · Bobcat certification
    · Ability to lift up to 85 lbs unassisted
    · Ability to work in an outdoor environment in varying temperatures

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • CUSTOMER SERVICE MANAGER

    Description
    Responsible for the processes and systems related to the servicing of customers and support of CSRs/Counter Sales/RDC staff. Directs the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. Provide team members with the appropriate training, tools, direction and motivation to enable their success.

    Essential Functions

    1. Manage staff schedules.
    2. Address training and employee enhancement.
    3. Improve order process efficiency and accuracy.
    4. Coordinate all inside showroom sales/functions in conjunction with the appropriate BD lead
    5. Handle customer complaints and concerns in a timely manner.
    6. Direct and coordinate the logistics for deliveries to ensure “the right products, on time, every time”.
    7. Ensure robust fulfillment of back orders.
    8. Manage the selection center process as well as the retail sales process.
    9. Accurately and thoroughly enter orders for all customers in a timely manner.
    10. Support the efforts of the sales staff to gain market share and increase revenue at the RDCs.
    11. Effectively drive the sales of tools, accessories, ponds, natural stone, pergolas, and lights as budgeted.
    12. Encourages team members to look for opportunities for process simplification and improvements.
    13. Directs the departmental improvement team in the creation and monitoring of key process improvement measurements.
    14. Reports individual and departmental performance metrics for continuous improvement.
    15. Challenges team members in providing exceptional support to both external and internal customers.
    16. Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
    17. Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
    18. Process cash, account, and counter sales, assist showroom sales, and correctly file corresponding paperwork.
    19. Schedule deliveries within company terms and conditions.  Work with distribution to meet corporate delivery standards.
    20. Maintain constant communication with yard and management regarding customer/product issues and receive and communicate information in this role in a professional, informative and instructive manner.
    21. Vigorous compliance with all SOP’s, company policies, procedures and performance standards.  Help control expenses in any area of the company at all times.

     

    Competencies
    · Business Acumen
    · Leadership
    · Customer/Client Focus
    · Problem Solving/Analysis
    · Communication Proficiency
    · Teamwork Orientation
    · Technical Capacity

    Travel
    Travel is primarily local during the business day.   Some overnight travel may be required to the regional distribution centers currently in Indianapolis and Louisville.

    Required Education and Experience
    Bachelor’s degree in business management or related field –OR- equivalent experience.

    · Demonstrate commitment to superior internal and external customer service and team orientation
    · Ability to follow written and oral instructions, understand and record customer orders accurately, communicate verbally with customers and co-workers in a clear manner
    · Ability to plan and prioritize workload
    · Strong math and calculation skills
    · Strong computer skills
    · Made2Manage experience helpful
    · Ability to lift up to 50 lbs.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • OPERATIONS AND PURCHASING MANAGER - Building Materials

    Description
    This is a strategic leadership position at Reading Rock focusing on three (3) business units – Reading Rock Residential (RRR/installed products), Reading Rock Building Materials Division (RR/brick and block) and Tri-State Tile (TST).  

    Responsibilities include, but are not limited to
    · Strategic Vision:  Liaison with Senior Management and active participant in the development and implementation of strategic plans.
    · Team Leadership:  Lead by example and implement continuous improvement initiatives for team members of various departments both in personal and professional development.
    · Safety:  Maintain and monitor conformance with Reading Rock Safety Core Value.
    · Budget Achievement:  Manage people, products, and processes within budget expectations by way of financial report reviews and team member metrics.
    · Asset Management:  Be the principal in charge of RRR business unit assets including facilities, grounds, equipment, and vehicles.
    · Policy:  Develop and enforce written policies in accordance with the success factors of each business unit.
    · Operational Excellence:  Document, identify, and clearly communicate existing and new Best Management Practices including purchasing, scheduling, inventory, and logistics.
    · Purchasing:  Provide analysis, strategy, and execution leadership to optimize the purchasing program for material at four (4) distribution points.
    · Supplier Relations:  Create and preserve existing and new third-party supplier relationships.
    · Other position-related duties as needed & assigned.

    Experience
    · Organization Management and Leadership: Required.
    · Construction Industry: Minimum of ten (10) years preferred.
    · Education: Business college degree from an accredited program required.
    · Technology: ERP and Microsoft Office required.  CRM preferred.
    · Human Resources: Recruiting and retention experience required.

    Key Competencies
    · Proactive, team-based philosophy toward client satisfaction.
    · Highly organized with effective time management skills.
    · High business acumen with excellent, oral, nonverbal, and written skills.
    · Critical and lean thinking and the entire supply chain.
    · Negotiating and Influencing at all levels of the enterprise.
    · Root Cause and Corrective Action methodologies.
    · Valid driver’s license and good driving record.
    · Ability to lift 50 lbs

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • COUNTER SALES-CUSTOMER SERVICE REPRESENTATIVE

    Description
    Responsible for timely, accurate and thorough handling and communication of customer information to assure deliveries which meet or exceed customer expectations.

    Responsibilities include, but are not limited to
    · Accurately and thoroughly enter orders for all customers in a timely manner.
    · Process cash, account, and counter sales, assist showroom sales, and correctly file corresponding paperwork.
    · Schedule deliveries within company terms and conditions.  Work with distribution to meet corporate delivery standards.
    · Maintain constant communication with yard and management regarding customer/product issues and receive and communicate information in this role in a professional, informative and instructive manner.
    · Initiate Customer Concern Form when processes or product quality dictates.
    · Vigorous compliance with all SOP’s, company policies, procedures and performance standards.  Help control expenses in any area of the company at all times.
    · Support the efforts of the sales staff to gain market share and increase revenue at your RDC with the ultimate goal of achieving the divisional budget.
    · Effectively drive the sales of tools, accessories, ponds, natural stone, pergolas, and lights as budgeted.

    Requirements
    The ideal candidate will be self-motivated and quality-driven with the following skill set:
    · Demonstrate commitment to superior internal and external customer service and team orientation
    · Ability to follow written and oral instructions, understand and record customer orders accurately, communicate verbally with customers and co-workers in a clear manner
    · Ability to plan and prioritize workload
    · Strong math and calculation skills
    · Strong computer skills
    · Made2Manage experience helpful
    · High school graduate or equivalent
    · At least 1 year of previous related work experience preferred
    · Ability to lift up to 50 lbs.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • FIREPLACE INSTALLER

    Responsibilities
    · Maintain company vehicle and other related tooling
    · Safe operation of power tools
    · Install products in new construction sites and retail homes to manufacturers’ specifications and building codes
    · Load and unload truck
    · Frame walls for fireplace installation, when applicable
    · Measure and install sheet metal chase cap
    · Install pipe, wood and metal
    · Adhere to company safety policies

    Requirements
    The ideal candidate will be self-motivated and quality-driven with the following skill set:
    · Demonstrated commitment to superior internal and external customer service
    · Good communication skills in English
    · Ability to safely and properly operate power tools (i.e., power saws, drills, gas/electric meters)
    · Valid driver’s license
    · Good driving record
    · Forklift license or the ability to obtain forklift license preferred
    · Ability to safely and properly lift up to 60 pounds regularly
    · Ability to climb ladders, bend frequently
    · High school graduate or equivalent

    Preferred skills, but not required
    · Basic electrical knowledge
    · Experience in Framing
    · Experience with sheet metal and wood
    · Experience using measuring tape, cutting, installing wood, metal
    · Experience running pipe

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • GENERAL LABOR

    Primary Process and Individual Responsibilities
    • Perform all Entry Level duties
    • Mix Cement, sand and other construction material
    • Carry Material from mixing area to work area
    • Chisel Rock product
    • Place diving foam between layers of material
    • Lift material from chiseling area
    • Move product into Kilns
    • Clean up molds
    • Perform 5s clean up process in various areas
    • Clean up tools at end of day
    • Clean work area before and after work
    • Assist other departments when necessary
    • Transfer furniture, equipment and light machinery to various locations in the plant.
    • Other duties as assigned

    Requirements
    • HS/GED preferred
    • Must be able to lift 50 pounds
     Must be able to stand all day
    • Must have knowledge of how to use tools such as hammer, screw driver, nail gun etc.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.