Opportunities

Join Our Team
Reading Rock is always looking for passionate people to join our team.  For questions regarding employment opportunities, please contact our Human Resources department at 800.482.6466.

  • CUSTOMER SERVICE MANAGER

    The manager of customer service is an important position at Reading Rock that is critical to overall company reputation and value.  The ability to work on cross functional teams and multitask during ever-changing daily routines are key Performance indicators.

    Responsibilities, but not limited to:
    • Team Leadership:  Lead by example and implement continuous improvement initiatives for team members of various departments both in personal and professional development.
    • Industry Awareness:  Stay abreast of the ever-changing construction industry, product developments, and market shifts to help properly position for sustained growth.
    • Customer Experience:  with internal and external partners, define the industry’s best customer experience and ensure compliance at all times. 
    • Business Intelligence:  Be a subject matter expert in RR software platforms, including but not limited to Sales Force and M2M.  Assist with the creation and management of new technology tools that improve speed and accuracy of information inside and outside the organization.
    • Conflict Management:  Professionally address and resolve matters affiliated with all key internal and external stakeholders for prompt and equitable solutions.
    • Ensure proper staffing between all locations to manage peak workflow challenges, including all regional RDC locations.
    • Manage project management team for key account relationships (large production builders) and order processing including but not limited to PO accuracy, scheduling, shipment, invoicing and VPO processes.
    • Budget Achievement:  Direct people, products, and processes within budget expectations by way of financial report reviews and team member metrics.
    • Ensure all CS department members are crossed trained between product divisions to adequately process orders within protocol.  This would also include various levels of understanding in the installation of those products.
    • Policy:  Develop and enforce written policies in accordance with the success factors of each business unit.
    • Operational Excellence:  Document, identify, and clearly communicate existing and new Best Management Practices related to the position.
    • Other position-related duties as needed & assigned.

    Requirements and Qualifications:
    • Organization Management and Leadership: Required.
    • Construction Industry: Minimum of five (5) years preferred.
    • Education: Business college degree from an accredited program preferred.
    • Customer Service experience in a leadership role.
    • Technology: ERP and Microsoft Office required.  CRM preferred.
    • Human Resources: people skills including performance management.

    Key Competencies:
    • Proactive, team-based philosophy toward client satisfaction.
    • Highly organized with effective time management skills.
    • High business acumen with excellent, oral, nonverbal, and written skills.
    • Critical and lean thinking and the entire supply chain.
    • Negotiating and Influencing at all levels of the enterprise.
    • Root Cause and Corrective Action methodologies.
    • Valid driver’s license and good driving record.
    • Ability to lift 50 lbs.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • PROJECT MANAGER

    The Project Manager is responsible for all aspects of RockCast Projects.  Proactively managing the project process; interfacing with customers both internal and external.

    Duties and Responsibilities, but not limited to:
    • Comply with all company policies, procedures, performance standards in the operations department.
    • Accurately and promptly manage project data in RockCast ERP systems and maintain thorough tracking systems and accurate project files.
    • Primary point of contact for all project related communication needs.  This includes communication with sales staff, engineering, estimating, manufacturing, logistics, and accounting.
    • Facilitate and manage drawing requests, RFI’s, and detailed information with Technical Services, and proactively manage the drawing approval process.
    • Responsible for reviewing sales orders to ensure accuracy with pricing, scope of supply, as well as verification of customer purchase orders.
    • Aggressively identify aging inventory and close the loop on all outstanding orders.
    • Utilize opportunities to continuously gain market share for the division through efficient sample processing and customer service excellence.
    • Manage all relevant internal documentation including credits, billing changes, freight bills, etc., according to RockCast procedures; assist with expediting receivables and minimize expense costs associated with collections

    Requirements and Qualifications:
    The ideal candidate will be self-motivated, and quality-driven with the following skill set:
    • Computer skills including Word, Excel, MS Project or other project scheduling software
    • ERP Experience
    • Attention to detail and ability to handle multiple demands concurrently
    • Ability to read and understand architectural plan sets
    • Good communication skills written and verbal
    • Minimum of a 2-year degree or equivalent work experience in related field
    • Prior Project Management experience

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • INFORMATION SYSTEMS BUSINESS ANALYST

    We are seeking an Information Systems Business Analyst to join us and take ownership of gathering requirements, building, testing, and deploying software solutions and features using Made to Manage ERP and related applications to deliver business benefits to our teams. We are looking for an analytical thinker who will serve as the primary liaison and point of contact between the development teams and the assigned functional business areas. You would provide cost effective business systems and applications analysis in support of the development and implementation of business applications. You would include evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration. You would formulate and define systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements. You would evaluate and translate end user needs and problems to technical associates and/or vendors where appropriate. You would understand the business implications of technical solutions and assists in defining and documenting the technology solutions to support any future business needs. You would teach end users new technology and enhancements using all appropriate training and communication tools as well as providing support for existing system.

    Duties and Responsibilities:
    • Collaborate to perform data and process analyses required
    • Procure buy in from stakeholders
    • Define requirements and provide simplified explanations
    • Synthesize data and feedback from users, clients, and management
    • Contribute to short and long-term goal setting
    • Develop action plans and aide in accountability
    • Collaborate regularly with various teams, including market analytics
    • Design, develop and utilize dashboards effectively
    • Develop, analyze, and modify processes, data structures, and models
    • Interact with clients to evaluate products and performance
    • Maintain objectivity at all times to ensure processes and products are relevant
    • Make data-driven decisions and recommendations
    • Articulately and concisely explain the implications of complex data

    Requirements and Qualifications:
    • Bachelor’s degree in a relevant field required
    • Minimum of 3 years’ experience working in system redesign or relevant field
    • Accounting, inventory, profitability and costing systems knowledge implementation experience preferred
    • Solid computer skills, including Microsoft Office, databases, web-based applications, visual analytical tools preferred
    • Significant work experience with project methodology to deliver requirements and benefits
    • Keen eye for details and aptitude for working with data
    • Highly accurate and thorough in all tasks
    • Exceptional organizational and presentation skills
    • Highly organized and able to prioritize tasks
    • Outstanding written, verbal, and interpersonal skills
    • Strong problem solving skills and an analytical mind
    • Proven experience as a collaborative team player
    • Able to thrive in a fast-paced, deadline-driven environment

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • PRODUCTION SUPERVISOR

    The Production Supervisor position is a leader in the production department at Reading Rock. The supervisor is responsible for meeting our Safety, Quality, Productivity, Development, Growth and Profitability goals.

    Responsibilities include, but are not limited to:
    • Ensure compliance to all SOPs through observation, audit and record review
    • Deliver Monthly safety messages to all employees
    • Promote facility organization and housekeeping with all employees
    • Understand Cast Stone Institute (CSI Guidelines) and other regulatory requirements, participate in audits as needed
    • Ensures work is being executed per Quality and process requirements to yield conforming, low rework product; if product is non-conforming, contains material and notifies
    team for disposition
    • Organize workspace according to 5S elements and principles
    • Execute delivery of daily schedule; note any downtime or quality issues restricting output
    • Oversee compliance to schedule and monitor/track rework processing to understand impact to standard
    • Be able to lead, delegate and assess employee responsibilities
    • Monitor and escalate labor requirements to deliver business requirements
    • Manage day-to-day labor needs and supplements with overtime as required; monitors overtime levels to deliver production needs
    • Contact maintenance for concerns with machinery and equipment
    • Conduct monthly touch points of each employee; Facilitates bi-annual performance review with each employee, develop career plans as necessary; Provide consistency to employee policy, procedures and expectations; Communicate daily, weekly, monthly, annual goals and objectives; Coach employees on performance and/or improvement opportunities; Adheres to progressive discipline process when actions are warranted
    • Participate and facilitate product innovation and process development opportunities
    • Develop training plans for all associates to create a robust cross-trained, flexible work team
    • Participate and provide recommendations on employment decisions
    • Conduct weekly continuous improvement audits focused on Safety, Quality, Process and 5S; Documents findings and takes action to resolve; Identifies areas of waste and/or improvement for processing to drive increased productivity, leads project to implement desired solution
    • Delivers to customer needs, either internal or external. Communicates updates/status to customer as needed; Drives organization to meet/exceed customer needs/expectations; Prepares, leads and participates in customer visits/tours
    • Record transactions in a timely fashion to ensure accurate job status
    • Update, communicate and publish status to daily/weekly/monthly metrics as required
    • Assist in other areas or on projects as needed

    Knowledge Skills and Abilities (KSAs):
    • High school diploma or equivalent required.  Commensurate work experience will be considered
    • 2-year degree, technical certificate preferred
    • Must have, or be able to obtain, a valid operator license for forklift, skid steer, front loader, and crane
    • Good verbal and written communication skills; ability to follow written and oral instruction.
    • Bilingual abilities preferred
    • Basic math and organizational skills
    • Ability to read blueprints and/or production details
    • Basic computer knowledge, including use of email and Microsoft Office
    • Must be able to lift up to 50 pounds
    • Must be able to climb up and down from equipment in accordance with safety regulations
    • Ability to sit and operate a forklift, work in outdoor conditions, varying temperatures
    • Ability to bend, stoop, and lift frequently; possess good hand/eye coordination
    • Believe in and exemplify passion and commitment to the company, its mission, core values, 4P pyramid and focus on the five.

      NOTE:  No relocation assistance is available for this position.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • CUSTOMER SERVICE REPRESENTATIVE

    Description:
    As a Customer Service Representative here at Reading Rock, you will have the opportunity to create a solution-driven, positive experience that creates long-term value for our customers. Your focus will be on the customer’s needs by providing product solutions utilizing appropriate resources while embracing continuing learning and improvement opportunities. You will perform a variety of customer support duties while proactively seeking creative solutions that are specific to customer needs. You will be empowered and encouraged to evaluate, identify and implement ideas to improve the efficiency, effectiveness and organization of the customer experience.

    Skills Required and Developed:
    • Act as the face of Reading Rock, welcome customers, create a positive brand experience, drive increased traffic, and elevate the utilization of the selection center.
    • Guide customers through the selection process from beginning to end through education, visual displays and experiences.
    • Creatively design customer experiences and offer solutions and recommendations based on understanding their wants and needs to find the best product(s) for their home and lifestyle.
    • Provide assistance with presenting product, literature, and samples. Seek continuous improvement of processes and procedures to make the selection center more functional for customers and sales associates.
    • Utilize communication strategies to partner with customers and understand the root cause of issues and investigate options for resolution.
    • Build relationships with both internal and external customers.
    • Provide support to team members, brainstorm new ways to improve processes and generate ideas for continuous improvement.
    • Answer phone calls from customers that could be technical in nature requiring product knowledge and use of available resources while managing consumer expectations. Assist consumers with installation questions, quality, parts availability and pricing, codes, and troubleshooting issues when needed.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • MOLD BUILDER

    Description: Safely create molds for custom RockCast units while assuring that mold specifications, special instructions, and schedule all satisfy customer requirements

    Responsibility:
    • Ability to understand and read shop drawings.
    • Ability to use basic hand tools while setting up and using table saws and other various shop tools.
    • Working with production with assisting in mold set-up.
    • May need to perform finishing operations on molds to include painting.
    • Ability to lift up-to 75lbs.
    • All other duties as assigned.
    • Ability to work across all levels of the organization.

    Required job skills and qualifications:
    • 0-3 years’ experience in a wood shop or carpentry trade.
    • Understanding of necessary mathematics including fractions.
    • No restrictions on wearing a respirator if necessary.
    • Knowledge of 5S and other continuous improvement functions.
    • Strong understanding of safety standards within a woodshop.

    Work Schedule: 12 noon to 8:00 pm Monday-Friday

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • FIREPLACE INSTALLER

    Responsibilities
    · Maintain company vehicle and other related tooling
    · Safe operation of power tools
    · Install products in new construction sites and retail homes to manufacturers’ specifications and building codes
    · Interact and communicate with customers and homeowners during installation and/or service
    · Load and unload truck
    · Frame walls for fireplace installation, when applicable
    · Measure and install sheet metal chase cap
    · Install pipe, wood and metal
    · Adhere to company safety policies

    Requirements:
    The ideal candidate will be self-motivated and quality-driven with the following skill set:
    · Demonstrated commitment to superior internal and external customer service
    · Good communication skills in English
    · Ability to safely and properly operate power tools (i.e., power saws, drills, gas/electric meters)
    · Valid driver’s license
    · Good driving record
    · Forklift license or the ability to obtain forklift license preferred
    · Ability to safely and properly lift up to 60 pounds regularly
    · Ability to climb ladders, bend frequently
    · High school graduate or equivalent

    Preferred skills, but not required:
    · Basic electrical knowledge
    · Experience in framing
    · Experience with sheet metal and wood
    · Experience using measuring tape, cutting, installing wood, metal
    · Experience running pipe

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • FORKLIFT OPERATOR

    Description
    FORKLIFT OPERATOR responsible for loading product in a safe, accurate, and timely manner, assuring on-time and accurate customer deliveries.

    Responsibilities
    • Operate powered lift truck
    • Pull and load orders from loading list timely timely and accurately
    • Interact with customers in a professional, courteous and helpful manner
    • Identify and report mislabeled, poor quality and damaged product
    • Follow safety work practices

    Requirements
    The ideal candidate will be self-motivated, and quality-driven with the following skill set:
    • Forklift certification, or the ability to obtain certification
    • Ability to properly lift up to 75 lbs. repeatedly
    • Follow written and oral instructions
    • Ability to sit for long periods of time in a forklift
    • Work in outdoor environment in varying temperatures
    • Work well with others as part of a team
    • Basic math skills
    • High school diploma or equivalent

    To Apply: Applications accepted until position is filled. Email a resume, cover letter and any letters of recommendation to careers@readingrock.com, or fax to 513-326-2977.